These Purchase Conditions govern the acquisition of items through the website https://www.viefe.com (hereinafter the "Website") which sells and advertises products from Viefe.
Access to the Website grants you the status of "User," understood as anyone who uses the Website for the purpose of obtaining information about the items offered, to register, or to place an order (hereinafter, an "Order").
1.1 Get to Know Us
The items on the Website are made available to you by Font Vergés S.L. with registered office at C/ dels traginers 2, Pol. Ind. La Guàrdia Sant Pere de Torelló, Barcelona 08572, provided with CIF. B08101933 and registered in the Commercial Registry in Volume 10216, Folio 16, Sheet B87544, Entry 21 and with the following contact email: info@viefe.com
1.2 Acceptance of the Purchase Conditions
We recommend that you read these Purchase Conditions carefully before placing an Order. The use of the Website or placing an Order by any User implies full acceptance of these Purchase Conditions, the Privacy Policy and Cookies, and the Legal Notice, which are available on the Website.
If you have any questions related to the Purchase Conditions, the Privacy Policy and Cookies or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to leave the Website and not place any Order. If you place an Order on behalf of a company, you should know that it will be bound by the same.
The use of the Website or making a purchase through it implies full acceptance of these Purchase Conditions, which may be modified by Viefe at any time, so that the conditions applicable at any given time will be those published on the Website.
2. USE OF THE WEBSITE.
2.1 Access to the Website
The Website is freely and openly accessible, and generally does not require prior subscription or registration on the Website; however, to place an order, you may be required to register beforehand.
In your use of the Website, you agree to use it, its contents, and its services in accordance with the Legal Notice, applicable law, public order, and good customs, and not to use it in a way intended to damage, disable, and/or overload the Website, or that could in any way prevent the normal use and operation of the same.
At Viefe, we make a continuous effort to keep the Website functioning properly, maintaining updated content. However, at Viefe, we cannot guarantee the complete availability and continuity of access to the Website, or the updating of its contents.
2.2 Registration
As mentioned, to place an Order, we may ask you to provide certain registration data or other information. By continuing with the registration, you agree to:
- provide true, accurate, current, and complete information in the registration form; and
- maintain and promptly update this information to keep it true, accurate, current, and complete.
If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account, to cancel an Order, and even to deny you current or future use of the Website. The processing of personal data you provide through the registration form will be governed by our Privacy Policy and Cookies.
2.3 Limitations on Use of the Website
By using the Website, you agree not to:
- Perform actions likely to alter, damage, interrupt, or impair our electronic systems or those of third parties; as well as not to obstruct other users' access to the Website and its services by massively consuming the computing resources through which we provide our services.
- Attempt to access other users' email accounts or restricted areas of the computer systems of Viefe or third parties and, if applicable, extract information.
- Violate our intellectual or industrial property rights or the rights of third parties.
- Reproduce, copy, distribute (or any other form of public communication), transform, or modify the contents published on the Website.
- Use any robot, spider, or other device, process, or automatic means for any purpose, including monitoring or copying any material from the Website.
- Bypass any measure we may take to prevent or restrict access to certain areas of the Website.
- Attempt in any other way to interfere with the proper functioning of the Website.
Additionally, by placing an Order through the Website you agree to:
- Use the Website only to place Orders that are legally valid.
- Not place any false or fraudulent Order. If for any reason we consider that such an order has been made, we are authorized to cancel it and report it to the relevant authorities.
- Provide us with truthful and accurate contact and billing information, as otherwise, we will not be able to process your order.
- By placing an Order through the Website, confirm that you are of legal age and have the legal capacity to enter into contracts, especially regarding purchases made through the Website.
2.4 Security and Password
Your password is for your personal use and you should not share it with anyone nor should you allow any other person access to restricted areas of the Website or any part of it using your username, password, or other security information.
If there is any unauthorized access or use related to your username or password, you must notify us immediately. We may cancel or block your account to protect you, Viefe, or other users.
3. ORDERS
You may place Orders through the Website, for which you must accept these Purchase Conditions and the Privacy Policy and Cookies.
3.1 Placing an Order
To place an Order, you must follow the online purchase procedure and confirm your Order to complete it. After this, you will receive an email confirming that we have correctly received the Order along with all the corresponding information.
If you do not receive the Order confirmation, check that the payment has been correctly made in your bank account. If the payment is confirmed, check your junk or "spam" mail. It should be there. In any other case, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.
All personal data or information you provide us to place an Order will be processed as established in the Privacy Policy and Cookies.
3.2 Modify an Order
If you detect that there is an error in any of the data you entered when placing the order, you can contact us using any of the contact methods indicated in the Customer Service section and we will do our best to correct it.
3.3 Product Availability
All Orders are subject to product availability, so if we are unable to supply you with an item due to any difficulty regarding product supply or stock, we will proceed to refund any amount you have paid.
4. PRICE
4.1 Amounts
The prices applicable to the products are those indicated at each moment on the Website on the date the Order is placed, and exclude shipping costs which will be added to the final order price.
The final price shows the full price, including taxes such as VAT (Value Added Tax) or any other indirect tax that may apply, as required by consumer protection regulations.
Any additional costs charged to the customer will be clearly itemized before confirming the order, such as shipping costs.
In case, due to the nature of the product, the costs cannot be itemized precisely, the essential characteristics of the products will be detailed so that the customer can make a purchase decision with all the necessary information.
4.2 Payment
Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step; you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no additional cost.
If there is any unauthorized or fraudulent charge on the card used for purchases, we ask that you notify us as soon as possible through the usual contact methods so that we can take the appropriate actions.
4.3 Payment Methods
To place an Order you must provide a payment method. The Website may redirect you to third-party platforms to complete the payment of the Order using any of the payment methods you have selected.
Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions over which we have no control, so Viefe is not responsible for the application of such security policies.
You can modify your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, if it is a recurring purchase, you authorize us to continue charging you through the relevant payment method.
4.4 Invoices
When making your purchase, you have the right to receive a paper invoice free of charge. If you wish to receive it in electronic format, you only need to expressly authorize it by checking the corresponding box or notifying us through any of our Customer Service channels.
You can revoke this consent at any time by contacting us through the same Customer Service channels, without any cost to you.
5. SHIPPING
5.1 Shipping Methods
During the purchase process, we will confirm if we can ship to the delivery address you provide, and if applicable, the available methods and rates, if any.
To formalize the order, it is necessary to accept the pre-established shipping method; on our part, we will send it without undue delay and according to the following timeframes. Some shipping methods may have additional charges, as specified below:
Shipments from the Spain warehouse:
- Shipments to the rest of Spain: Standard shipping, rate according to the carrier (Envialia)
- Shipments to Europe: Standard shipping, rate according to the carrier
- Shipments outside Europe: Standard and express shipping, rate according to the carrier
Shipments from the Canada warehouse:
We offer transparent and flexible shipping solutions for customers within the contiguous United States, excluding Hawaii, Puerto Rico, U.S. Virgin Islands, and American Samoa.
Standard shipping costs (products under 40" in length):
- Purchases up to $100 - $15 Shipping
- Purchases up to $300 - $20 Shipping
- Purchases up to $800 - $25 Shipping
- Purchases up to $2000 - $75 Shipping
- Purchases over $2000 - Consult with the Viefe team
Special products with measurements over 1.20m have an extra cost depending on the carrier.
3m profiles are delivered according to the quantities of the original packaging and cannot be delivered separately.
Special conditions:
- Long products (more than 40" in length): Fixed cost of $75, regardless of the order amount.
- Dropshipping: Additional charge of $5 per shipment (exempt for orders placed through the website).
- Incorrect address: Additional charge of $25.
- Customs duties: Orders over $800 may be subject to customs duties.
- Urgent shipments (overnight): Not included in the standard freight program.
5.2 Deliveries
For the purposes of these Purchase Conditions, delivery shall be deemed to have occurred or the order to have been delivered at the moment you or a third party authorized by you acquire physical possession of the products, which will be evidenced by the signature of receipt of the order at the agreed delivery address.
In the event that delivery cannot be made due to the recipient's absence, the transport agency will contact you by the usual means to inform you of the next steps so that delivery can be made.
6. RETURNS AND WITHDRAWAL.
6.1 Return policy for European Union customers
Changed your mind? No problem. In accordance with European Union consumer protection legislation, you have the right to withdraw from all or part of your Order, without needing to state a reason, within 14 calendar days from the date you or a third party authorized by you receive the products.
To exercise this right you can:
- Withdraw from your Order here, without leaving the Website. This is the fastest way: you can do it throughout the withdrawal period and we will confirm receipt without delay in durable form, indicating its content and the date and time we received it.
- Write to us through any of the channels in the Customer Service section, telling us you want to withdraw from your Order. You do not need to explain the reason or comply with any formalities; if you provide us with the Order number, it will help us process it faster.
If you prefer not to write the message, you can copy the withdrawal form template found at the end of this section. Its use is optional: any communication that clearly states your decision is equally valid.
If you have any questions, you can contact us through the usual channels we provide in the Customer Service section of these Purchase Conditions.
Withdrawal form template:
(You only need to complete and send this form if you wish to withdraw. Its use is not mandatory.)
To the attention of Font Vergés S.L., with address at C/ dels traginers 2, Pol. Ind. La Guàrdia , 08572 Sant Pere de Torelló, Barcelona, Spain, and email info@viefe.com: I hereby inform you that I withdraw from my sales contract for the following good:
- Order number:
- Product or products:
- Order and receipt date:
- Name and address of the consumer:
- Consumer’s signature (only if the form is submitted on paper):
- Date:
6.1.2 Refunds
When making a return exercising your right of withdrawal, we will refund all amounts received, including ordinary delivery costs, if any. Additional costs arising from choosing a delivery method other than the most economical ordinary delivery method we offer will not be refunded. Furthermore, if you withdraw from only part of the Order, shipping costs will not be refunded.
We will proceed with the refund within a maximum period of 14 calendar days from the moment you communicate your decision to withdraw. However, we may withhold the refund until we have received the Order or until you provide proof of its return, whichever occurs first; at that moment, we will make the refund without delay. We will do so using the same payment method you used to place the Order and at no cost to you for the refund, unless you expressly indicate otherwise. If you have not received it within this period, please contact us and we will assist you.
Remember that you will only be responsible for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, or functioning. That is, you can examine the item as you would in a physical store, but if you return it used, damaged, or incomplete, we may deduct from the refund the amount corresponding to that loss of value. To avoid this, we ask that, whenever possible, you return the item with all its original packaging, instructions, and other accompanying documents.
6.1.3 Exceptions
The right of withdrawal does not apply to products that:
- By their nature may deteriorate or expire quickly;
- Are sealed and cannot be returned for health protection or hygiene reasons if the seal has been removed; and
- Have been personalized or made according to your specifications.
6.1.4 Returns of defective items
The following warranties provide specific legal rights, which may vary depending on your jurisdiction.
Is there a problem with one of the items in the Order? According to the applicable European Union consumer protection legislation, all products must be free of defects, meaning they must conform to the sales contract, be suitable for the intended use, and function like any other product of the same type.
Depending on the product and the defect the item has, we offer you the option to repair it or replace it with a new one. If this is impossible or would incur disproportionate costs, we will offer you a price reduction or a refund, as you prefer.
For 3 years following the date of receipt of the Order, you may return items if they have a manufacturing defect, but not in cases where the defect results from misuse of the product, improper or inadequate use, or damage caused by impacts.
We ask that whenever possible, you inspect Orders upon receipt so that if there is any issue, you can contact us as soon as possible and we can provide you with a solution.
6.2 Return Policy for United States Customers
This section applies exclusively to customers located in the United States.
For U.S. consumers, the Limited Lifetime Warranty applies. This covers any defects in material and workmanship. For products purchased before 2020, a one-year warranty applies, while those purchased in 2020 or later are covered by our lifetime warranty.
The warranty remains valid while the consumer owns their Viefe product; however, coverage ends upon sale or transfer of the product. This warranty does not cover misuse, incorrect installation, accidents, natural disasters, corrosive environments, outdoor use, or alterations. Additionally, changes in appearance due to normal wear and tear are not considered defects and are not covered.
This warranty applies only to the original purchaser and is non-transferable. Returns under the Limited Lifetime Warranty offer the possibility of repair or replacement of the defective product. If this is impossible or would incur disproportionate costs, we would offer a price reduction or refund, as preferred. To proceed with a return of a defective product, you must: a) contact Viefe to report the defect and receive instructions; b) allow Viefe to inspect the product; and c) return the product to Viefe within thirty (30) days, accompanied by a description of the defect and proof of the original purchase, as described below.
6.2.1 Return Authorization
Claims for damaged, defective, or incorrect Orders must be communicated to Viefe within a reasonable time after receipt of the Order and include supporting documentation (photographs and shipping details). Viefe will review such claims and, if validated, will provide instructions regarding replacement, credit, or return of the merchandise. The restocking fee may be waived at Viefe’s discretion in these cases.
No return of any Order will be allowed without prior written authorization from Viefe. The customer must request and obtain a Return Merchandise Authorization ("RMA") number before sending any product. The RMA number and the corresponding invoice or order number must be clearly indicated on all return documentation and shipping labels. Viefe reserves the right to reject any return shipment that has not been properly authorized.
6.2.2 Return Period
All return requests must be submitted within 30 calendar days from the date of the original invoice. Viefe will not accept returns requested or shipped after this period, except by prior written agreement.
6.2.3 Return Address
Approved returns must be sent to the following address:
Viefe US Corp
760 Boulevard Pierre-Roux Est
Victoriaville, QC G6T 1S6, Canada
Tel: +1 819 758 7525
The customer is responsible for arranging transportation and assumes all risks related to the return shipment until the merchandise is received by Viefe. The customer must provide valid tracking information once the return has been dispatched. At the customer’s request, Viefe may provide return shipping labels, in which case the corresponding transportation cost will be deducted from the issued credit.
6.2.4 Shipping Costs and Additional Charges
Unless otherwise agreed in writing:
- Return shipping costs are the responsibility of the customer;
- If Viefe provides the shipping labels, the transportation cost will be deducted from the issued credit; and
- Any additional transportation, customs, duties, customs handling, or handling costs arising from the return may be charged to the customer.
6.2.5 Condition of Returned Orders
All returned merchandise must:
- Be unused and in resalable condition;
- Be returned in its original unopened packaging;
- Include the authorized RMA number; and
- Correspond to the original invoice or order.
Viefe reserves the right to reject any returned merchandise that does not meet these requirements.
6.2.6 Orders Exempt from Return
The following items are not eligible for return:
- Samples;
- Products that have been opened, used, installed, or altered; or
- Items expressly designated as non-returnable or special/custom orders.
6.2.7 Inspection and Credit
Returned Orders will be inspected upon receipt at Viefe’s warehouse. If the return is approved, Viefe will issue a credit note to the customer’s account. All approved returns are subject to a 20% restocking fee, which will be deducted from the credited amount. Viefe does not issue cash refunds. Credits may be applied to future purchases, unless otherwise agreed in writing.
7. CUSTOMER SERVICE
For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service by any of the following means:
- Email: info@viefe.com
- Postal mail at the following address: Carrer dels traginers, 2
- Hours: L-V (8:00-13:00/15:00-18:00)
We will assist you and respond as soon as possible and in any case within a maximum period of one month. If your complaint is not resolved through our customer service, we will inform you about the competent alternative consumer dispute resolution mechanisms, without prejudice to your right to take legal action.
If you prefer, you can file an official complaint with the consumer authorities in your territory, including the official complaint and claim forms (in electronic or paper format) where available, by any of the means in this section. You can also initiate a consumer claim from our portal, where we explain how to do it and provide you with direct access to the official system that applies to you.
8. LIMITATION OF LIABILITY
8.1 About the information.
The content of the Website is general in nature and intended for informational purposes only, without guaranteeing its completeness, accuracy, timeliness, or usefulness for a specific purpose.
We do our best to accurately display the attributes of our products. However, the representation of colors may vary slightly depending on the screen of the device you use. These possible display variations do not affect your right to receive a product that conforms to its description nor any other rights granted to you by law.
8.2 About third-party linked content and services.
We provide you with links to third-party websites, platforms, and content to provide and manage Orders, and it is your responsibility to read and accept the terms and conditions and privacy policies published on those linked websites or applications.
Under no circumstances does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply a recommendation or promotion of the linked sites or their content by Viefe. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.
In any case, we will proceed to the immediate removal of any link when the content to which it redirects may violate national or international law, morality, or public order. Therefore, if you believe that there is a linked website with illegal or inappropriate content, we ask you to notify us so that we can take the appropriate measures.
8.3 About the availability of the website.
We have adopted, and will continue to adopt, all necessary measures within our capabilities and the state of technology to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages or losses that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.
Nothing in this section excludes or limits our liability in cases of willful misconduct or gross negligence, nor any of the rights that consumer legislation imperatively grants you.
8.4 Dangerous Products
All products available on https://www.viefe.com comply with the safety requirements set forth in Regulation (EU) 2023/988 on General Product Safety. If you believe that any product may be dangerous because it could pose a risk to the health and safety of users, please contact us at the following email address: info@viefe.com.
9. REVIEWS AND RATINGS
At Viefe, we allow Users who have placed an Order to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews are intended to help other Users make informed decisions.
By submitting a Review, you expressly accept these Terms of Purchase, the Legal Notice and the Privacy Policy and Cookies, and you declare that:
- You are of legal age.
- You are the original author of the content or have the necessary authorizations for its publication.
- The Review reflects a real personal experience, either your own or of people in your environment for whom you have authorization to share such experience.
- You have not received any payment, gift, discount, or other compensation in exchange for submitting the Review. We do not publish purchased or incentivized reviews. If a review originates from a commercial collaboration, it will not be displayed as a consumer opinion and will be clearly and unequivocally identified as promotional content.
- The content does not infringe third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
- You do not include personal data (such as full names, addresses, emails, phone numbers, Order numbers, or similar identifiers) of yourself or third parties.
- You refrain from including images or references to minors.
- You agree that, when required by the system, you may be asked for a pseudonym, which may be visible alongside the Review.
9.1 Moderation and Publication
At Viefe, we may review Reviews, both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, we reserve the right to delete or reject them, in whole or in part and without prior notice, if they:
- Are false, misleading, inaccurate, or not based on a real experience.
- Contain offensive, defamatory, threatening, discriminatory, sexist, racist language or incite hatred or violence.
- Include advertising, spam, links, prices, external comparisons, or other commercial purposes.
- Contain viruses or potentially harmful technical elements.
- Refer to issues unrelated to the evaluated Order, such as payment problems, returns, or other incidents (for these, the enabled contact channels must be used).
- Contain personal data of any kind or sensitive data pursuant to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
- Constitute attacks on other Users or other Reviews.
Although we may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake, we will publish both positive and negative Reviews that meet these requirements and under the same moderation criteria. Likewise, you may publish only one Review per each Order placed.
9.2 Verification and Publication of Reviews
We apply reasonable and proportionate measures to verify that Reviews come from people who have actually purchased or used the product. To do this, we verify that each Review corresponds to an Order actually placed, through the Order number, the email linked to the account, or another technical validation mechanism. Reviews that pass this verification may be displayed as verified, indicating the verification method applied.
Reviews may come from those who have placed an Order directly on Viefe as well as from third-party websites, in which case we may indicate their origin.
Once published, we will inform you about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.
9.3 Rights of Use over Reviews
By submitting a review, you grant us a free, non-exclusive license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.
This license does not grant you the right to remuneration and will remain in effect as long as the Review remains published. If you request its removal or revoke your consent in accordance with the following section, we will cease to use it in new media or campaigns, without prejudice to uses already made in accordance with the law.
9.4 Withdrawal, Modification, and Revocation
You may request at any time the withdrawal, anonymization, or modification of your Review by contacting us through info@viefe.com. You may also revoke the consent granted for its use, without prejudice to the processing already carried out in accordance with the law.
9.5 Liability
As a User, you are solely responsible for the content of your Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors and therefore do not constitute statements or guarantees made by us. At Viefe, we disclaim all liability regarding their truthfulness, accuracy, or usefulness.
10. MISCELLANEOUS PROVISIONS
10.1 Force Majeure
In the event of a fortuitous event or force majeure that prevents or delays the fulfillment of our obligations, we may be forced to suspend your Order in whole or in part. Such events shall include, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to us.
If a fortuitous event or force majeure occurs, we will inform you without undue delay. If such suspension extends beyond a period of 20 days or it becomes evident that we will not be able to fulfill the order, you will have the option to terminate the current Order, and a refund will then be processed under the conditions set forth in these Purchase Conditions.
10.2 Independence and Integrity of the Clauses
The illegality, invalidity, or ineffectiveness of any of the clauses that make up these Purchase Conditions shall not affect the effectiveness of the rest, provided that the rights and obligations are not essentially affected. Such clauses shall be replaced or supplemented with others that, being in accordance with the law, respond to the purpose of the replaced ones.
10.3 Modification of the Purchase Conditions
These Purchase Conditions were last updated on 03/11/2026. We may review and update these Purchase Conditions, notifying you by the usual means; when the modification affects substantial elements, it will not take effect until 14 days after its publication. In any case, each Order will be subject to the Purchase Conditions in force at the time of its placement, and no subsequent modification will affect Orders already placed.
10.4 Applicable law and jurisdiction.
Access to and use of https://www.viefe.com shall be governed by the provisions of Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Vic with express waiver of any other jurisdiction that may correspond to you, except in the case that you are considered a consumer, in which case the courts and tribunals of your domicile shall have jurisdiction.