www.camilas.com

Terms and Conditions of Purchase

Terms and Conditions of Purchase on www.camilas.com

1. INTRODUCTION

This document (together with the documents mentioned herein) contains the Conditions that govern the use of this website (www.camilas.com) and the purchase of products on it (hereinafter, the Conditions).

These Conditions establish the rights and obligations of all users (hereinafter You / your) and those of CAMILA’S (hereinafter we / our / the Seller) in relation to the products/services we offer through this website or any other website to which we may redirect via a link (hereinafter jointly referred to as the "CAMILA’S Services").

Please read these Conditions carefully, as well as our Data Protection Policy. If you do not agree with all the Terms and Conditions, you should not use this website because by using or placing any order through it you consent to be bound by these Terms and Conditions.

The Conditions may be modified, so you should read them periodically, as those in force at the time of placing each order or, failing that, the use of the website will apply.

If you have any questions regarding the Conditions or Policies of www.camilas.com, you can contact us through the integrated chat. You will find it at the bottom of the page.

The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

2. OUR DETAILS

The sale of items through this website is carried out under the name CAMILA’S by Calzados Lamolla S.A., a Spanish company, with C.I.F. No. A-08626939 and address at Sant Pere 24, Terrassa (Spain); registered in the Mercantile Registry of Barcelona, volume 4331, book 3665, page 103, sheet number 46978, Section 2ª, Entry 1ª

3. YOUR DATA

The personal data and information provided by you will be processed in accordance with our Data Protection Policy. By using this website, you consent to the processing of such information and declare that all the data you provide us is truthful and corresponds to reality.

4. HOW IS THE CONTRACT FORMALIZED?

The information and details contained on this website do not constitute an offer for sale, but an invitation to do business. No other contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and any charge has been applied to your account, the amount will be fully refunded.

5. USE OF OUR WEBSITE - WWW.CAMILAS.COM

These terms are the only ones applicable to the use of this website and replace any others, except with the prior express written consent of the seller. These conditions are important both for you and for us as they have been designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company.

By using this website and placing an order through it, you agree to:

1) Use this website to make legally valid inquiries or orders.

2) Not place any speculative, false, or fraudulent orders. If there are reasonable grounds to believe that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.

3) Provide us with your email address, postal address, and/or other contact details accurately and correctly.

4) Consent that we may use this information to contact you if necessary (see our Data Protection Policy).

If you do not provide us with all the necessary information, your order cannot be processed. By placing an order through this website, you guarantee that you are over 18 years old and have the legal capacity to enter into binding contracts.

6. SERVICE AVAILABILITY

The items offered through this website will only be available in Spain (except the Canary Islands and Ceuta and Melilla), mainland Portugal, and France.

7. HOW TO PLACE AN ORDER?

To place an order, you must choose the product and size within the product sheet and click the Buy button. The shopping cart will appear. At this step, you can continue adding more products (you must close the cart or click again on the website) or Complete the Order. When you Complete the Order, a summary of the order is displayed; at this step, you can Continue Shopping, Enter Discount Code – if any is available – and Complete the Purchase.

To Complete the Purchase, Log In if you already have an account at CAMILA’S, Create a New Account, or make the Purchase as a Guest – remember that this last option does not allow you to have a history of your orders nor the other advantages associated with having an account.

Complete the process by entering all the required information and following the necessary steps to access the payment gateway. Once the payment is made, you will receive an email confirming the receipt of your order (Order Confirmation).

Please note that this does not mean that your order has been accepted, as it constitutes an offer that You make to Us to purchase one or more products.

All orders are subject to our acceptance, and we will confirm such acceptance by sending you an email confirming that the product is being shipped (Shipping Confirmation).

7.1 Invoice

If you want to receive an invoice for your order, request it by emailing customer service indicating the order number and the necessary billing information.

8. PRODUCT AVAILABILITY

All product orders are subject to the availability of the products, and in this regard, if there are difficulties regarding their supply, either due to stock or due to failed quality controls, we reserve the right to refund any amount that You may have paid.

9. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and/or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after sending the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We shall not be liable to you or any third party for removing any product from this website (regardless of whether this product has been sold or not), removing or modifying any material or content on this website, or for refusing to process an order once we have sent you the Order Confirmation.

10. RIGHT OF WITHDRAWAL FROM THE PURCHASE

Returns under the right of withdrawal contemplated in Book Two, Title I, Chapter II of RDL 1/2007 of November 16.

You have the right to withdraw from this contract within 14 calendar days without any justification. The withdrawal period expires 14 calendar days after the day on which you or a third party indicated by you – other than the carrier – acquires physical possession of the entire order.

To exercise the right of withdrawal, you must notify CAMILA’S of your decision to withdraw from the Contract through an unequivocal statement and exercise your right to withdraw from the Contract here.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs if any, no later than 14 calendar days from the date we are informed of your decision to withdraw.

If you wish to withdraw from the contract within the period indicated in the first paragraph, you must return the goods to us. To meet the withdrawal deadline, it is sufficient for the communication concerning your exercise of this right to be sent before the deadline expires.

You shall bear the direct cost of returning the order; this amount will be deducted from the refund if we have to arrange the collection. If you carry out the procedures, you must inform us of everything necessary for the receipt of the package and pay the shipping costs.

After examining the item, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 days from the date you notified us of your intention to withdraw. The refund will be made using the same payment method used to pay for the order.

The refund will apply to those products returned without having been used beyond mere opening of the product, nor having suffered any damage. You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you have any questions, you can contact us by sending an email to shop.online@camilas.com.

This provision does not affect the rights recognized to the consumer by current legislation.

11. DELIVERY

Without prejudice to the provisions of the previous clauses 9 and 10 and unless extraordinary or unforeseen circumstances occur, we will send you the order consisting of the products listed in each Shipping Confirmation within the timeframe indicated on the website, according to the selected method and, in any case, within a maximum period of 30 days from the Order Confirmation date.

The delay may be due to the following reasons:

1) Product customization

2) Specialized items

3) Unforeseen circumstances

4) Delivery area

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase, establishing a new delivery date, or canceling the order with a full refund of the price paid. Please note, in any case, that we do not make deliveries on Saturdays and Sundays.

For the purposes of these conditions, delivery shall be deemed to have occurred or the product(s) shall be deemed delivered at the moment you or a third party indicated by you takes physical possession of the product(s), which will be evidenced by the signature upon receipt of the order at the agreed delivery address.

12. IMPOSSIBILITY OF DELIVERY

If it is impossible to make the delivery after two attempts, the carrier will indicate if they can leave it in a safe place. If they cannot, your order will be returned to our warehouses. A note will be left explaining where your order is and how to collect it or have it sent again. If you will not be at the delivery location, please contact the carrier to arrange delivery on another day.

If 30 days have passed since your order has been available for delivery and it has not been delivered for reasons not attributable to us, it will be understood that you wish to withdraw from the contract and it will be considered terminated. Consequently, any payments received from you will be refunded, in any case, within a maximum period of 15 days from the date on which the contract binding us can be considered terminated. Please note that transportation resulting from the termination of the contract may have an additional cost, so we will be authorized to charge you the corresponding costs.

13. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of their delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 11), if this occurs at a later time.

14. VALUE ADDED TAX

All purchases made through the website will be subject to Value Added Tax (VAT) or any other tax that may replace it, at the rate applicable in accordance with the legislation in force at any given time.

15. PRICE

The prices listed on this website include VAT but exclude any shipping costs that may arise; these are added to the total amount due as set out in our Purchase Guide.

The price of the products will be the one stipulated at any given time on our website, except in the case of manifest error. Although we try to ensure that all prices shown on the site are correct, errors may occur. If there is an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and any amounts paid will be fully refunded.

We will not be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the price error is obvious and unequivocal and could reasonably have been recognized by you as an incorrect price.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

16. PAYMENT

Once you have added all the items you wish to purchase to the basket and clicked on Checkout, you will first access the Purchase Summary, then the Personal Data screen, and finally the Payment and Shipping screen. On this last screen, you must select your preferred payment method; depending on the choice, you will be directed to the corresponding screen to continue with the payment (PayPal, Bizum, Credit or Debit Card, or SeQura’s own methods). Follow the instructions indicated by each payment gateway. If you choose card payment, you can pay with Visa, Mastercard, and American Express cards. To minimize the risk of unauthorized access, your credit card data will be encrypted. By clicking "Authorize Payment" you confirm that the credit card is yours. Credit cards are subject to checks and authorizations by the issuing entity, but if such entity does not authorize the payment, we will not be responsible for any delay or failure to deliver and will not be able to formalize any contract with you.

When making a purchase, you can indicate if you wish to receive the invoice in electronic format. If at any time you prefer to receive it on paper, you only need to notify us through any of our customer service channels and we will send it to you at no additional cost.

17. RETURNS & EXCHANGES POLICY

In addition to the right of withdrawal legally recognized for consumers and users, CAMILA’S grants a period of 30 days from the date of sending the purchase confirmation email.

a) Returns at the CAMILA’S store

In this case, you must go to our store and present, along with the item to be returned, the PDF document you received when placing the order with the transaction barcode (either printed or on any mobile device). You can retrieve it in the purchase confirmation email or in the MY ACCOUNT section. If you made the purchase as a guest, you will only find it in the purchase confirmation email. The refund in-store is made immediately if the payment was made with a physical card. You must present the card that has the same holder as the order to be returned. For other payment methods – electronic or virtual cards, PayPal, Sequra, and Bizum – the refund is made within a maximum of 3 business days from the delivery of the items to be returned in-store.

b) Returns via courier

You must request a return through the CAMILA’S Returns Portal. Exchanges are not accepted via courier, only returns. To make an exchange at home, you must proceed with a return and a new purchase. The refund will be made once the pair is delivered to our warehouses and its condition has been checked. Once the return is accepted, the refund will be processed according to the payment method used within a maximum of 3 business days.

c) Exchanges only at the CAMILA’S store

In our store, you can also request an exchange for size, color, and/or model, always respecting the deadlines and amounts established for each product. The difference must be paid for an exchange of higher value; the difference will be refunded for an exchange of lower value.

CLARIFYING NOTE: The exchange or return will proceed exclusively for those products that have not been used or suffered any damage beyond the mere opening of the product. Shipping costs incurred are non-refundable. You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If you have any questions, you can contact us by sending an email to shop.online@camilas.com.

This provision does not affect the rights recognized to the consumer by current legislation.

- Common provisions

Your right to withdraw from the contract, return, or exchange a product purchased on www.camilas.com will apply exclusively to those products that are delivered in the same condition in which you received them. No refund will be made if the product has been used beyond merely opening it, so you must be careful with the product(s) while they are in your possession. This provision does not affect the rights recognized to the consumer by current legislation.

- Return of defective products

In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the contract, you must contact us immediately through our chat or by writing an email to shop.online@camilas.com, providing the product details as well as the damage it suffers and attaching clear photographs.

We will carefully examine the case and inform you by e-mail within a reasonable period whether the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be carried out as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.

The amounts paid for those products that are returned due to some defect or fault, when it actually exists, will be fully refunded to you, including the delivery costs incurred to deliver the item to you. The refund will be made using the same payment method that was used to pay for the purchase.

The products we sell often may present characteristics of the completely natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots, and color, will not be considered defects or faults. On the contrary, their presence should be expected and appreciated.

CAMILA’S selects products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

In any case, the rights recognized by current legislation remain unaffected.

18. LIABILITY AND DISCLAIMER OF LIABILITY

Our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of such product. Nothing in these terms and conditions of purchase excludes or limits our liability in any way:

1) In the event of death or personal injury caused by our negligence

2) In the event of fraud or fraudulent misrepresentation

3) In any matter where it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these terms and conditions, we shall not accept any liability for indirect damages arising as a secondary effect of the main losses or damages, whether arising in any way, and whether caused by civil wrong (including negligence), breach of contract, or otherwise, even if foreseeable, including but not limited to the following:

1) loss of income or sales

2) loss of business

3) loss of profits or loss of contracts

4) loss of anticipated savings

5) loss of data

6) loss of management time or office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise herein.

All product descriptions, information, and materials appearing on this website are provided “as is” and without express or implied warranties except those legally established. In this regard, if you contract as a consumer and user, we are obliged to deliver items that conform to the contract, being liable to you for any lack of conformity existing at the time of delivery of the product.

Products are understood to conform to the contract provided that:

1) They correspond to the description made by us and possess the qualities we have presented on this website

2) They are suitable for the uses for which products of the same type are ordinarily intended and

3) They present the usual quality and features of a product of the same type that can be reasonably expected.

19. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights over the materials or content provided as part of the website belong to us at all times or to those who have licensed us for their use. You may use such material only in the manner expressly authorized by us or by those who have licensed us for its use. This will not prevent you from using this website as necessary to copy information about your order or contact details.

20. WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to using this electronic means of communication and acknowledge that all contracts, notifications, information, and other communications we send electronically meet the legal requirements of being in writing. This condition will not affect your rights recognized by law.

21. NOTIFICATIONS

Notifications you send us should preferably be sent through our chat or via the email shop.online@camilas.com. In accordance with the provisions of clause 20 and unless otherwise stipulated, we may send communications either to the email or to the postal address you provided when placing an order.

It will be understood that notifications have been received and properly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly stamped, and was duly delivered to the post office or a mailbox, and in the case of an email, that it was sent to the email address specified by the recipient.

In the event that our website contains links to other websites and third-party materials, such links are provided solely for informational purposes, and we have no control over the content of such websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

23. PIRACY AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing any type of virus of any kind or any other technologically harmful or damaging program or material. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted, or any server, computer, or database connected to our website www.camilas.com. You agree not to attack this website in any possible way.

Failure to comply with this clause may result in violations punishable under applicable law. We will report any breach of such regulations to the competent authorities and cooperate with them to identify the attacker. Furthermore, in case of breach of this clause, you will immediately cease to be authorized to use our website.

We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, equipment, data, or materials as a consequence of using this website or downloading content from it to which it redirects.

24. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding on both you and us, as well as on our respective successors, assignees, and beneficiaries.

You may not transfer, assign, charge, or otherwise transfer a contract or any of the rights or obligations arising from it in your favor or to you, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it in our favor or to us, at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, charges, or other transfers will not affect the rights you have as consumers recognized by law or nullify, reduce, or otherwise limit any express or implied warranties we may have granted you.

25. REVIEWS AND RATINGS

At Camila's we allow Users who have placed an Order to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews are intended to help other Users make informed decisions.

By submitting a Review, you expressly accept these Purchase Conditions, the Legal Notice and the Privacy Policy and Cookies, and you declare that:

  • You are of legal age.
  • You are the original author of the content or have the necessary authorizations for its publication.
  • They refer to products purchased or used within the previous 30 days.
  • The Review reflects a real personal experience, either your own or of people in your environment for whom you have authorization to share such experience.
  • You have not received any payment, gift, discount, or other compensation in exchange for posting the Review. We do not publish purchased or incentivized reviews. If a review comes from a commercial collaboration, it will not be shown as a consumer opinion and will be clearly and unequivocally identified as promotional content.
  • The content does not infringe third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
  • You do not include personal data (such as full names, addresses, emails, phone numbers, Order numbers, or similar identifiers) of yourself or third parties.
  • You refrain from including images or references to minors.
  • You agree that, when the system requires it, you may be asked for a pseudonym, which may be visible alongside the Review.

25.1 Moderation and publication

At Camila's we may review Reviews, both through automated systems and manual methods, before or after their publication. Likewise, we reserve the right to delete or reject them, in whole or in part and without prior notice, if:

  • They are false, misleading, inaccurate, or not based on a real experience.
  • They refer to products purchased or used more than 30 calendar days ago.
  • They contain offensive, defamatory, threatening, discriminatory, sexist, racist language or incite hatred or violence.
  • They include advertising, spam, links, prices, external comparisons, or other commercial purposes.
  • They contain viruses or potentially harmful technical elements.
  • They refer to issues unrelated to the evaluated Order, such as payment problems, returns, or other incidents (for these, the designated contact channels must be used).
  • They contain any type of personal data or sensitive data according to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
  • They constitute attacks on other Users or other Reviews.

Although we may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake, we will publish both positive and negative Reviews that meet these requirements and under the same moderation criteria. Likewise, you may post only one Review per Order placed.

25.2 Verification and publication of reviews

We apply reasonable and proportionate measures to verify that the Reviews come from people who have actually purchased or used the product. To do this, we check that each Review corresponds to an Order actually placed, through the Order number, the email linked to the account, or another technical validation mechanism. Reviews that pass this check may be displayed as verified, indicating the verification method applied.

Reviews may come both from those who have placed an Order directly on Camila's and from third-party websites, in which case we may indicate their origin.

Once published, we will inform you about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

25.3 Rights of use over Reviews

By submitting a review you grant us a free, non-exclusive license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant you the right to remuneration and will remain in effect while the Review remains published. If you request its removal or revoke your consent in accordance with the following section, we will cease to use it in new media or campaigns, without prejudice to uses already made in accordance with the law.

25.4 Withdrawal, modification, and revocation

You may request at any time the removal, anonymization, or modification of your Review by contacting us through shop.online@camilas.com. You may also revoke the consent granted for its use, without prejudice to the processing already carried out in accordance with the law.

25.5 Liability

As a User, you are solely responsible for the content of your Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors, so they do not constitute statements or guarantees made by us. At Camila's, we disclaim all responsibility regarding their truthfulness, accuracy, or usefulness.

26. EVENTS BEYOND OUR CONTROL

We shall not be liable for any failure or delay in performing any of the obligations we undertake under a contract, where the cause is due to events beyond our reasonable control ("Force Majeure Event").

Force Majeure Events shall include any act, event, non-exercise, omission, or accident beyond our reasonable control and shall include in particular (without limitation) the following:

  1. Strikes, lockouts, or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack or threat, war (declared or not), or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster.
  4. Inability to use trains, ships, aircraft, motor transport, or other means of public or private transport.
  5. Inability to use public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations, or restrictions of other governments.
  7. Strikes, failures, or accidents in maritime or river transport, postal services, or any other type of transport.

Our obligation to perform under any contract shall be suspended for the duration of the Force Majeure Event, and we shall be granted an extension of time to perform our obligation for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.

27. WAIVER

If during the term of a Contract, we fail to insist on strict compliance with any of the obligations assumed under it or under these Conditions, or if we fail to exercise any of the rights or remedies we are entitled to exercise or enforce under such contract or these Conditions, such failure shall not constitute a waiver of such rights or remedies nor shall it exempt you from complying with such obligations.

Waivers we make of the right to demand compliance shall not constitute a waiver on our part to demand subsequent compliance.

No waiver by us of any of these Terms shall take effect unless it is expressly stated to be a waiver and communicated to You in writing in accordance with the provisions of the Notices section (clause 21).

28. SEVERABILITY

If any of these Terms or any provision of a contract is deemed invalid, illegal, or unenforceable to any extent by the competent authority, it shall be severed from the remaining terms and provisions, which shall continue to be valid to the extent permitted by law.

29. ENTIRE AGREEMENT

These Terms and any document expressly referenced herein constitute the entire agreement between You and Us regarding the subject matter of the contract and supersede any other pact, agreement, or promise previously agreed upon between You and Us, whether verbally or in writing.

You and We acknowledge having entered into this contract without relying on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by both parties prior to this contract, except as expressly stated in these Terms.

Neither You nor We shall have recourse against any inaccurate statement made by the other party, whether verbal or written, prior to the date of the contract (unless such inaccurate statement was made fraudulently), and the sole remedy available to the other party shall be for breach of contract in accordance with the provisions of these Terms.

30. OUR RIGHT TO MODIFY TERMS

We reserve the right to review and modify these terms at any time.
You will be subject to the policies and Terms in effect at the time you place each order, unless by law or decision of governmental bodies we must make changes to such policies, Terms, or privacy statement, in which case any changes will also affect orders you have previously placed.

31. APPLICABLE LAW | JURISDICTION

Access to and use of https://www.camilas.com shall be governed by Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Terrassa, with express waiver of any other jurisdiction that may apply to you, except in the case where you qualify as a consumer, in which case the courts and tribunals of your domicile shall have jurisdiction.

32. COMMENTS AND SUGGESTIONS

Your comments and suggestions are welcome. Please send such comments and suggestions to us through our contact form or by writing an email to shop.online@casasclub.com.

Additionally, we have official complaint forms available to consumers and users; you can request them through the channels specified above.

If you prefer, you can file an official complaint with the consumer authorities in your territory, including official complaint and claim forms (in electronic or paper format) where available, by any of the means in this section. You can also initiate a consumer claim from our portal, where we explain how to do it and provide you direct access to the official system that applies to you.

Dispute resolution. In accordance with EU regulations on dispute resolution, if you have any issues with our service, you can turn to the Catalan Consumer Agency for conflict mediation. More information here: www.consum.cat

Last modified: October 2026