At Andrea Rubiano Gutiérrez, we offer you services through the website https://psicovital.online, and where applicable, through mobile applications and other interactive properties that we at Andrea Rubiano Gutiérrez own and operate (collectively, the "Web"), under the following Terms of Use.

Access to the Web grants you the status of "User," understood as anyone who uses the Web for the purpose of obtaining information about the products and services offered, to register on the booking platform, or to contract the Services (hereinafter, a "Booking" or the "Services").

1.1 Get to Know Us

The Web is managed by Andrea Rubiano Gutiérrez, with address at Barrio La Irlanda manzana B casa 12 12, Armenia (Quindío), 630001, Colombia. Our Tax Identification Number is Z1418737X.

Do you have any questions or need help? You can write to us at info@psicovital.online. We will be happy to assist you!

1.2 Acceptance of the Terms of Use

We recommend that you read these Terms of Use carefully before making a Reservation. The use of the Website or making a Reservation by any User implies full acceptance of these Terms of Use, the Privacy Policy and Cookies, and the Legal Notice, which are available at the bottom of the Website.

If you have any questions related to the Terms of Use, the Privacy Policy and Cookies or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask that you leave this page. If you make a Reservation on behalf of a company, you should know that it will be bound by the same.

2. USE OF THE WEBSITE

2.1 Access to the Website

The Website is free and open access; however, making a Reservation may require prior subscription or registration on the Website. Additionally, some sections may require you to fill out a form or make a payment beforehand, as explained later.

As a User, you agree to use the Website, its content, and its services in accordance with these Terms of Use, applicable law, public order, and good customs, and not to use it in a way that damages, disables, and/or overloads the Website, or that may in any way prevent the normal use and operation of the same.

At Andrea Rubiano Gutiérrez, we make a continuous effort to keep the Website functioning well, maintaining updated content. However, at Andrea Rubiano Gutiérrez, we cannot guarantee the complete availability and continuity of access to the Website or the updating of its content.

2.2 Registration

As mentioned, to make a Reservation, we may ask you to provide certain registration data or other types of information. By continuing with the registration, you accept:

• provide true, accurate, current, and complete information in the registration form; and
• maintain and promptly update this information so that it remains true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account and to deny you current or future use of the Website. The processing of personal data you provide to us through the registration form is governed by our Privacy and Cookies Policy and Cookies.

2.3 Limitations on Use of the Website

By using the Website, you agree not to:

• Make a Reservation or contract a Service if you are under 18 years old.
• Perform actions that could alter, damage, interrupt, or harm our electronic systems or those of third parties; as well as not obstruct other users' access to the Website and its services by massively consuming the computing resources through which we provide our services.
• Attempt to access other Users' email accounts or restricted areas of our or third parties' computer systems and, if applicable, extract information.
• Violate our intellectual or industrial property rights or those of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform, or modify the content published on the Website.
• Use any robot, spider, or other device, process, or automatic means for any purpose, including monitoring or copying any material from the Website.
• Bypass any measure we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

If you do not comply with the provisions of these Terms of Use or any other conditions set forth on this Website, we reserve the right to limit, suspend, and/or terminate your access to it, and may take any necessary measures to do so.

3. RESERVATIONS

You can make Reservations through the Website, for which it is necessary that you accept these Terms and Conditions, as well as the Privacy Policy and Cookies, and the Legal Notice.

3.1 Making a reservation

We provide you with the option to contract the Services through the Website. Once the Services Reservation has been made through the Website, you will receive an email confirming its validity along with all the corresponding information.

If you do not receive the Reservation confirmation, check your bank account to ensure the payment has been made correctly. If the payment is confirmed, check your junk or "spam" mail. It should be there. In any other case, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.

3.2 Conditions to modify or cancel a Reservation

If you want to modify or cancel the Reservation, we will do our best to attend to your request, provided it is made according to the following conditions and subject to availability:

• Minimum advance notice to modify or cancel without charge: 1 day before.

• Penalty for cancellation outside the deadline: In principle, the amount is not refunded, subject to discussion between the parties for a possible modification.

You can request the modification or cancellation from the Website or by contacting us through the usual channels.

If you do not attend on the day and time of the Reservation, it will be considered a modification or cancellation outside the deadline and you will lose your right to a refund.

4. PRICE AND PAYMENT

4.1 Prices

The prices are those indicated on the Website and may be updated at any time without prior notice. These prices include VAT or any other applicable indirect tax.

4.2 Payment Methods

To make a Reservation or contract a Service, you must provide a payment method. The Website may redirect you to third-party platforms to formalize the payment of the Reservation by credit card or another available payment method.

The payment methods accepted on https://psicovital.online are: Credit card, Paypal, Debit card.

Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions over which we have no control, so Andrea Rubiano Gutiérrez is not responsible for the application of such security policies.

You can modify your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, if it is a recurring purchase, you authorize us to continue charging you through the relevant payment method.

4.3 Billing

When making a payment, you can indicate if you wish to receive the invoice in electronic format. If at any time you prefer to receive it on paper, just notify us through any of our customer service channels and we will send it to you at no additional cost.

4.4 Withdrawal

You have the right to withdraw from contracting the Services for any reason within 14 calendar days, provided that you have not used them and that there is a minimum period of 24 hours for the Reservation. After these 14 calendar days, counting from when you contract the Service, you will no longer be able to withdraw.

To exercise the right of withdrawal, you must notify us in writing either by postal mail to the address, Barrio La Irlanda manzana B casa 12 Armenia, Quindío, Colombia - Cod. Postal 630001, or by writing to the email info@psicovital.online. Once the withdrawal is exercised, we will proceed to refund the price as soon as possible, and in any case, within the following 14 calendar days. We will make such refund using the same payment method you used for the initial transaction, unless you indicate otherwise. You will not incur any costs as a result of the refund.

If you prefer, you can use the withdrawal form template provided at the end of these Terms of Use in ANNEX 1 to exercise the right of withdrawal, although it is not necessary.

You will not be able to return items by exercising the right of withdrawal if they do not have their original packaging intact and unopened, as well as any type of personalized product. In this regard, we will not accept the return of any products that show any manipulation of the protective film of the box or packaging; otherwise, the value of the item will suffer depreciation.

4.5 Promotions and Discounts

At Andrea Rubiano Gutiérrez, we may launch promotional campaigns or apply discounts on our products or services at any time. These campaigns will be available during the period expressly indicated in the promotion itself or while they remain published on our website.

Unless otherwise indicated, promotions and discounts are for single use only, not cumulative with each other, and subject to availability. At Andrea Rubiano Gutiérrez, we reserve the right to cancel any order if we detect an obvious error in the published price or improper, fraudulent, or contrary use to the conditions of the promotion.

5. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service by any of the following means:

• Email: info@psicovital.online
• Postal mail at the following address: Barrio La Irlanda manzana B casa 12 Armenia, Quindío, Colombia - Cod. Postal 630001
• Hours: Lunes, Martes y Jueves de 20:00 a 02:00

Or through the following alternative contact methods:

• Whatsapp: +41779235920

6. LIMITATION OF LIABILITY

6.1 Regarding Information

The content of the Website is general in nature and intended for informational purposes only; we do not guarantee its completeness, accuracy, timeliness, or usefulness for any specific purpose.

6.2 Regarding Linked Third-Party Content and Services

We offer you these links and information and/or services solely for your convenience, and it is your responsibility to read and accept the terms of use and privacy policies published on those linked websites or applications.

Under no circumstances does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply our recommendation or promotion of the linked sites or their content. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.

In any case, we will proceed with the immediate removal of any link when the content to which it redirects may contravene national or international law, morality, or public order. Therefore, if you consider that there is a linked website with illegal or inappropriate content, we ask you to inform us so that we can take the measures we deem appropriate.

6.3 Availability of the Website

We have adopted, and will continue to adopt, all necessary measures within our capabilities and the state of technology to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages or losses that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

7. REVIEWS AND RATINGS

At Andrea Rubiano Gutiérrez, we allow Users who have contracted a Service or made a Reservation to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews aim to help other Users make informed decisions.

By submitting a Review, you expressly accept these Terms of Purchase, the Legal Notice, and the Privacy Policy and Cookies, and you declare that:

• You are of legal age.
• You are the original author of the content or have the necessary authorizations for its publication.
• The Review reflects a real personal experience, either your own or from people in your environment for whom you have authorization to share such experience.
• You have not received any payment, gift, incentive, or compensation for submitting the Review, except in the case of sponsored reviews or those derived from official commercial agreements with us, which will be clearly identified as incentivized content or promotional collaborations.
• The content does not infringe on third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
• You do not include personal data (such as full names, addresses, emails, phone numbers, reservation numbers, or similar identifiers) of yourself or third parties.
• You refrain from including images or references to minors.
• You waive any moral rights that may arise from the publication of the content.
• You agree that, when the system requires it, you may be asked for a pseudonym, which may be visible alongside the Review.

7.1. Moderation and Publication

At Andrea Rubiano Gutiérrez, we may review reviews both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, we reserve the right to delete or reject them, in whole or in part and without prior notice, if:

• They are false, misleading, inaccurate, or not based on a real experience.
• They contain offensive, defamatory, threatening, discriminatory, sexist, racist language or incite hatred or violence.
• They include advertising, spam, links, prices, external comparisons, or other commercial purposes.
• They contain viruses or potentially harmful technical elements.
• They refer to topics unrelated to the Reservation or the Services evaluated, such as payment or charge issues, cancellations, refunds, or other incidents that must be processed through the enabled contact channels.
• They contain personal data of any kind or sensitive data according to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• They constitute attacks on other Users or other Reviews.

Although we may correct spelling or formatting errors that do not alter the content, as well as suppress personal data included by mistake, we will publish both positive and negative Reviews that meet these requirements and under the same moderation criteria. Likewise, you may publish only one Review per each Reservation or contracted Service.

7.2. Verification and Publication of Reviews

When we can verify that the Review corresponds to a Reservation or the contracted Services, for example through the confirmation number, the email associated with the contract, or other data linked to the service, such Review may be displayed as verified and the User will be informed of the verification method applied.

Reviews may come both from those who have made a Reservation or contracted a Service directly on Andrea Rubiano Gutiérrez and from third-party websites, in which case their origin may be indicated.

Once published, we will inform you about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

7.3 Rights of Use over Reviews

By submitting a Review you grant us a free, non-exclusive, and unlimited territorial and temporal license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant you the right to remuneration and will remain in effect as long as the content remains useful for the described purposes.

7.4 Withdrawal, modification, and revocation

You may request at any time the withdrawal, anonymization, or modification of your Review by contacting info@psicovital.online. You may also revoke the consent granted for its use, without prejudice to the processing already carried out in accordance with the law.

7.5 Liability

As a User, you are solely responsible for the content of your Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors and therefore do not constitute statements or guarantees issued by us. At Andrea Rubiano Gutiérrez, we disclaim all liability regarding their truthfulness, accuracy, or usefulness.

8. MISCELLANEOUS PROVISIONS

8.1 Intellectual and/or industrial property

The design of https://psicovital.online as well as the databases, software (including source code), the various elements that make up the website (texts, graphics, photographs, videos, sound recordings, color combinations, etc.), as well as the distinctive signs (logos, registered trademarks, and trade names) appearing therein are owned by Andrea Rubiano Gutiérrez or the license holders and are protected by the corresponding intellectual and industrial property rights.

Under no circumstances does the use of the Website or the contracting of the Services imply the transfer of any intellectual and/or industrial property rights over it or its contents.

8.2 Force majeure

In the event of a fortuitous event or force majeure that prevents or delays the fulfillment of the Services, we may be obliged to suspend our obligations in whole or in part. Such events shall include, without limitation: war, riots, insurrection, social disturbances, strikes of any kind, and supply problems not attributable to us.

If a fortuitous event or force majeure occurs, we will inform you within 10 days following its occurrence. In the event that such suspension extends beyond a period of 30 days, you will have the option to cancel the Reservation and a refund will then be processed under the conditions set forth in these Terms of Use.

8.3 Modification of the Terms of Use

These Terms of Use were last updated on 25/03/2026. We may review and update these Terms of Use at any time and will notify you by the usual means, but whenever they affect material elements, they will not take effect until 14 days after publication.

8.4 Independence and Integrity of the Clauses

The illegality, invalidity, or ineffectiveness of any of the clauses comprising these Terms of Use shall not affect the effectiveness of the rest, provided that the rights and obligations are not essentially affected. Such clauses shall be replaced or supplemented with others that, being in accordance with the law, fulfill the purpose of the replaced clauses.

8.5 Applicable Law and Jurisdiction

Access to and use of https://psicovital.online shall be governed by the provisions of the legislation of Colombia. Any dispute or controversy shall be resolved by the courts and tribunals that are competent according to the applicable legislation in Colombia, with express waiver of any other jurisdiction to which you may be entitled, except in the case where you are considered a consumer, in which case the courts and tribunals of your domicile shall have jurisdiction.

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ANNEX I

Withdrawal form template

(you should only complete and send this form if you wish to exercise the right of withdrawal)

To the attention of Andrea Rubiano Gutiérrez, Barrio La Irlanda manzana B casa 12 12 Armenia, Quindío 630001 and email address: info@psicovital.online

I hereby inform you that I withdraw from my sales contract for the following good or service:

• Ordered on/received on (*)
• Name of the consumer and user: (*)
• Address of the consumer and user: (*)

Signature of the consumer and user (only if this form is submitted on paper)

Date: (*) You may delete the non-applicable option.