Terms and Conditions of Purchase

These Purchase Conditions govern the acquisition of items through the website https://www.duuoshop.com (hereinafter the “Website”) which sells and advertises products of Duuo. Access to the Website grants you the status of “User,” understood as a User who uses the Website for the purpose of obtaining information about the items offered, to register, or to place an order (hereinafter, an “Order”).

1.1 Get to Know Us

The items on the Website are made available to you by LA TORMENTA PERFECTA SLU with registered office at C/Gargi, nº 30 Capellades, Barcelona 08786, provided with CIF. B63697544 and registered in the Commercial Registry in Volume 37202, Folio 219, Sheet B-302640, Entry 17 and with the following contact email: ventas@duuoshop.com

1.2 Acceptance of the Purchase Conditions

We recommend that you read these Purchase Conditions carefully before placing an Order. The use of the Website or the placing of an Order by any User implies full acceptance of these Purchase Conditions, the Privacy Policy and Cookies, and the Legal Notice, which are available on the Website.

If you have any questions related to the Purchase Conditions, the Privacy Policy and Cookies or the Legal Notice, you can contact us through our usual contact channels, and if you do not agree with them, we ask you to leave the Website and not place any Order. If you place an Order on behalf of a company, you should know that it will be bound by the same.

2. USE OF THE WEBSITE.

2.1 Access to the Website

The Website is free and open access, and generally does not require prior subscription or registration on the Website; however, to place an order, you may be required to register beforehand.

In your use of the Website, you agree to use it, its content, and its services in accordance with the Legal Notice, applicable law, public order, and good customs, and not to use it in a way intended to damage, disable, and/or overload the Website, or that may in any way prevent the normal use and operation of the same. At , we make a continuous effort to keep the Website functioning well, maintaining updated content. However, at , we cannot guarantee full availability and continuity of access to the Website, or the updating of its content.

2.2 Registration

As mentioned, to place an Order, we may ask you to provide certain registration data or other types of information. By continuing with the registration, you agree to: provide true, accurate, current, and complete information in the registration form; and maintain and promptly update this information so that it remains true, accurate, current, and complete.

If we have reasonable grounds to suspect that such information does not meet the above criteria, we reserve the right to suspend or cancel your account, to cancel an Order, and even to deny you current or future use of the Website. The processing of personal data you provide through the registration form will be governed by our Privacy Policy and Cookies.

2.3 Limitations on Use of the Website

By using the Website, you agree not to:

• Perform actions likely to alter, damage, interrupt, or harm our electronic systems or those of third parties; as well as not to obstruct other users' access to the Website and its services by massively consuming the computing resources through which we provide our services.
• Attempt to access other users' email accounts or restricted areas of the computer systems of Duuo or third parties and, if applicable, extract information.
• Infringe our intellectual or industrial property rights or the rights of third parties.
• Reproduce, copy, distribute (or any other form of public communication), transform, or modify the content published on the Website.
• Use any robot, spider, or other device, process, or automatic means for any purpose, including monitoring or copying any material from the Website.
• Bypass any measure we may take to prevent or restrict access to certain areas of the Website.
• Attempt in any other way to interfere with the proper functioning of the Website.

Additionally, when placing an Order through the Website, you agree to:

• Use the Website only to place Orders that are legally valid.
• Not place any false or fraudulent Order. If for any reason we consider that such an order has been made, we are authorized to cancel it and report it to the relevant authorities.
• Provide us with truthful and accurate contact and billing information, as otherwise, we will not be able to process your order.
• When placing an Order through the Website, confirm that you are of legal age and have the legal capacity to enter into contracts, especially regarding purchases made through the Website.

2.4 Security and Password

Your password is for your personal use and you should not share it with anyone nor should you allow any other person access to restricted areas of the Website or any part of it using your username, password, or other security information.

If there is any unauthorized access or use related to your username or password, you must notify us immediately. We may cancel or block your account to protect you, LA TORMENTA PERFECTA SLU, or other users.

3. ORDERS

You may place Orders through the Website, for which it is necessary that you accept these Purchase Conditions and the Privacy Policy and Cookies.

3.1 Placing an Order

Before confirming it, we will show you a summary with the selected items, the total price broken down, and the information you have provided us. You can go back at any time during the process to review and correct the entered data before completing the purchase.

The contract may be formalized in any of the languages in which the Website is available, specifically in the one you are browsing when placing your Order.

We will keep a record of your Order and the confirmation we send you by email, which constitutes the contract document in durable form. We recommend that you keep it; if you need it again, you can request it from us through our Customer Service channels.

If you do not receive the Order confirmation, check that the payment has been correctly made in your bank account. If the payment is confirmed, check your junk or "spam" mail. It should be there. In any other case, do not hesitate to contact us using any of the contact methods indicated in the Customer Service section.

All personal data or information you provide us to place an Order will be processed as established in the Privacy Policy and Cookies.

3.2 Modify an Order

If you detect an error in any of the data you entered when placing the order, you can contact us using any of the contact methods indicated in the Customer Service section and we will do our best to correct it.

3.3 Product Availability

All Orders are subject to product availability, so if we are unable to supply you with an item due to any difficulty regarding product supply or stock, we will proceed to refund any amount you have paid.

4. PRICE

4.1 Amounts

The prices applicable to the products are those indicated at any given time on the Website on the date the Order is placed.

The final price we show you before confirming the Order is the full price and includes VAT and any other applicable indirect tax, as well as shipping costs and other additional expenses, which will be clearly itemized before confirmation.

When, due to the nature of the product or shipping, any of these costs cannot be calculated in advance, we will inform you that an additional charge may apply and how it will be determined.

For international shipments, and depending on the customs regulations of the destination country, tariffs, import taxes, or customs clearance fees may apply. These amounts are not included in the price, are paid at destination, and will be your responsibility.

4.2 Payment

Once you have selected all the items you wish to purchase, they will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step; you will also be informed of the accepted payment methods. In any case, the choice of payment method is made during the purchase process on the corresponding screen at no additional cost.

In the event of any unauthorized or fraudulent charge on the card used for purchases, we ask that you notify us as soon as possible through the usual contact methods so that we can take the appropriate actions.

4.3 Payment Methods

To place an Order, you must provide a payment method. The Website may redirect you to third-party platforms to complete the payment of the Order using any of the payment methods you have selected.

The payment methods accepted on https://www.duuoshop.com are: Credit card, Debit card. Payment method providers or issuers may adopt anti-fraud measures that result in the rejection of certain types of transactions over which we have no control, so Duuo is not responsible for the application of such security policies.

You can modify your payment methods through your account or by contacting us using any of the contact methods indicated in the Customer Service section. After each update, if it is a recurring purchase, you authorize us to continue charging you through the relevant payment method.

4.4 Invoices

When making your purchase, you have the right to receive a paper invoice free of charge. If you wish to receive it in electronic format, you only need to expressly authorize it by checking the corresponding box or notifying us through any of our Customer Service channels.

You can revoke this consent at any time by contacting us through the same Customer Service channels, without any cost to you.

5. SHIPPING

5.1 Shipping Methods and Deliveries

The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for that territory. Products purchased through the Store will be shipped to the delivery address indicated by the User once payment has been verified, with the maximum delivery time being thirty (30) days as established by default by law.

The delivery service of LA TORMENTA PERFECTA SLU is carried out in collaboration with various well-known logistics operators. Orders will not be delivered to P.O. Boxes, hotels, or other non-permanent addresses.

The cost of shipping is not included in the price of the Products. At the time of purchasing the Product, the User will be informed of the exact shipping cost.

6. WITHDRAWAL AND RETURNS

6.1 Returns due to withdrawal

Have you changed your mind? No problem. In accordance with European Union consumer protection legislation, you have the right to withdraw from all or part of your Order, without needing to provide a reason, within 14 calendar days from the date you, or a third party authorized by you, receive the products.

Additionally, we voluntarily offer you 30 extra days, so you can return your Order and decide without rush.

To exercise this right you can:

• Withdraw from your Order here, without leaving the Website. This is the fastest way: you can do it throughout the withdrawal period and we will confirm receipt without delay in durable form, indicating its content and the date and time we received it.
• Write to us through any of the channels in the Customer Service section, telling us you want to withdraw from your Order. You do not need to explain the reason or fulfill any formalities; if you provide us with the Order number, it will help us process it faster.

If you prefer not to write the message, you can copy the withdrawal form template found at the end of this section. Its use is optional: any communication clearly stating your decision is equally valid.

If you have any questions, you can contact us through the usual channels we provide in the Customer Service section of these Terms of Purchase.

Withdrawal form template:

(You only need to complete and send this form if you wish to withdraw. Its use is not mandatory.)

To the attention of LA TORMENTA PERFECTA SLU, with address at C/Gargi, nº 30 , 08786 Capellades, Barcelona, Spain, and email ventas@duuoshop.com: I hereby inform you that I withdraw from my sales contract of the following good:

• Order number:
• Product or products:
• Date of Order and receipt:
• Name and address of the consumer:
• Signature of the consumer (only if the form is submitted on paper):
• Date:

6.2 Refunds

When making a return in exercise of your right of withdrawal, we will refund all amounts received, including ordinary delivery costs, if any. Additional costs arising from having chosen a delivery method other than the most economical ordinary method we offer will not be refunded. Furthermore, if you withdraw from only part of the Order, shipping costs will not be refunded.

We will proceed with the refund within a maximum period of 14 calendar days from the moment you communicate your decision to withdraw. However, we may withhold the refund until we have received the Order or until you provide us with proof of its return, whichever occurs first; at that moment we will make the refund without delay. We will do so using the same payment method you used to place the Order and at no cost to you for the refund, unless you expressly indicate otherwise. If you have not received it within this period, please contact us and we will assist you.

Remember that you will only be responsible for the diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, or functioning. That is: you can examine the item as you would in a physical store, but if you return it used, damaged, or incomplete, we may deduct from the refund the amount corresponding to that loss of value. To avoid this, we ask that, whenever possible, you return the item with all its original packaging, instructions, and other accompanying documents, if any.

6.3 Exceptions

The right of withdrawal does not apply to products that:

• By their nature may deteriorate or expire quickly;
• Are sealed and cannot be returned for health protection or hygiene reasons if the seal has been removed; and
• Have been personalized or made according to your specifications.

6.4 Returns of defective items

Is there a problem with one of the items in the Order?

In accordance with the applicable European Union consumer protection legislation, all products must be free of defects, which means they must conform to the sales contract, be suitable for the intended use, and function like any other product of the same type.

Depending on the product and the defect the item has, we offer you the option to repair it or replace it with a new one. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or a refund, as you prefer.

For 3 years following the date of receipt of the Order, you may return the items if they have a manufacturing defect, but not in cases where the defect results from misuse of the product, improper or inadequate use, or damage caused by impacts.

To proceed with the return of a defective product, please contact us through the channels we provide.

7. CUSTOMER SERVICE

For any questions, suggestions, inquiries, or complaints about the Website, you can contact our customer service by any of the following means:

• Email: ventas@duuoshop.com
• Postal mail at the following address: c/ Garbí nº 32, 08786 Capellades (Barcelona)
• Hours: Lunes a Jueves de 9:00 a 17:00 h Viernes de 9:00 a 14:00 h
• Phone: +34 935 950 610

We will assist you and respond as soon as possible and in any case within a maximum period of one month. If your complaint is not resolved through our customer service, we will inform you about the competent alternative consumer dispute resolution entities, without prejudice to your right to go to consumer authorities or courts.

8. LIMITATION OF LIABILITY

8.1 About the information.

The content of the Website is general in nature and intended for informational purposes without guaranteeing its exhaustiveness, accuracy, timeliness, or usefulness for a specific purpose.

We do our best to accurately display the attributes of our products. However, color representation may vary slightly depending on the screen of the device you use. These possible display variations do not affect your right to receive a product that conforms to its description nor the other rights granted to you by law.

8.2 About third-party linked content and services.

We provide you with links to third-party websites, platforms, and content to provide and manage Orders, and it is your responsibility to read and accept the terms and conditions and privacy policies published on those linked websites or applications.
In no case does the existence of linked sites, integrations, the presence of plugins, or search mechanisms imply recommendation or promotion of the linked sites or their content by LA TORMENTA PERFECTA SLU. Therefore, we are not responsible for the content, statements, or services provided by third-party websites.
In any case, we will immediately remove any link when the content it redirects to may contravene national or international law, morality, or public order. Therefore, if you consider that there is a linked website with illegal or inappropriate content, we ask you to inform us so that we can take the measures we deem appropriate.

8.3 Web Availability.

We have adopted, and will continue to adopt, all necessary measures within our capabilities and the state of technology to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we will not be liable for any damages or losses that you or third parties may suffer due to the inability to access the Website, as well as the presence of viruses, worms, or other harmful elements.

Nothing in this section excludes or limits our liability in cases of willful misconduct or gross negligence, nor any of the rights that consumer legislation imperatively grants you.

8.4 Dangerous Products

All products available on https://www.duuoshop.com comply with the safety requirements set forth in Regulation (EU) 2023/988 on General Product Safety. If you believe that any product may be dangerous because it could pose a risk to the health and safety of users, please contact us at the following email: ventas@duuoshop.com.

9. REVIEWS AND RATINGS

At Duuo, we allow Users who have placed an Order to share their experience through reviews, ratings, and comments (hereinafter, the “Reviews”). These Reviews aim to help other Users make informed decisions.

By submitting a Review, you expressly accept these Terms of Purchase, the Legal Notice and the Privacy Policy and Cookies, and you declare that:

• You are of legal age.
• You are the original author of the content or have the necessary authorizations for its publication.
• The Review reflects a real personal experience, either your own or of people in your environment for whom you have authorization to share such experience.
• You have not received any payment, gift, discount, or other compensation in exchange for posting the Review. We do not publish purchased or incentivized reviews. If a review comes from a commercial collaboration, it will not be displayed as a consumer opinion and will be clearly and unequivocally identified as promotional content.
• The content does not infringe on third-party rights (including copyright, image rights, data protection, trade secrets, or the right to honor).
• You do not include personal data (such as full names, addresses, emails, phone numbers, Order numbers, or similar identifiers) of yourself or third parties.
• You refrain from including images or references to minors.
• You agree that, when the system requires it, you may be asked for a pseudonym, which may be visible alongside the Review.

9.1 Moderation and publication

At Duuo, we may review Reviews both through the implementation of automated systems and by manual methods, before or after their publication. Likewise, we reserve the right to delete or reject them, in whole or in part and without prior notice, if:

• They are false, misleading, inaccurate, or not based on a real experience.
• They contain offensive, defamatory, threatening, discriminatory, sexist, racist language or incite hatred or violence.
• They include advertising, spam, links, prices, external comparisons, or other commercial purposes.
• They contain viruses or potentially harmful technical elements.
• They refer to issues unrelated to the evaluated Order, such as payment problems, returns, or other incidents (for these, the designated contact channels must be used).
• They contain personal data of any kind or sensitive data according to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• They constitute attacks on other Users or other Reviews.

Although we may correct spelling or formatting errors that do not alter the content, as well as remove personal data included by mistake, we will publish both positive and negative Reviews that meet these requirements and under the same moderation criteria. Likewise, you may publish only one Review per Order placed.

9.2 Verification and Publication of Reviews

We apply reasonable and proportionate measures to verify that the Reviews come from people who have actually purchased or used the product. To do this, we check that each Review corresponds to an Order that has been effectively placed, through the Order number, the email linked to the account, or another technical validation mechanism. Reviews that pass this verification may be displayed as verified, indicating the verification method applied.

Reviews may come from those who have placed an Order directly on Duuo as well as from third-party websites, in which case we may indicate their origin.

Once published, we will inform you about the criteria used to determine their order of appearance, which will be based on objective parameters such as the publication date, relevance, or usefulness. Under no circumstances will the original content or rating be modified.

9.3 Rights of Use over Reviews

By submitting a review, you grant us a free, non-exclusive license to use, reproduce, adapt, translate, publicly communicate, or distribute the Review, in any medium or format, including websites, social networks, commercial communications, points of sale, and, in particular, also for advertising or promotional purposes.

This license does not grant you the right to remuneration and will remain in effect as long as the Review remains published. If you request its removal or revoke your consent according to the following section, we will cease to use it in new media or campaigns, without prejudice to uses already made in accordance with the law.

9.4 Removal, Modification, and Revocation

You may request at any time the removal, anonymization, or modification of your Review by contacting us through ventas@duuoshop.com. You may also revoke the consent granted for its use, without prejudice to treatments already carried out in accordance with the law.

9.5 Liability

As a User, you are solely responsible for the content of your Review and any legal consequences arising from it. Reviews reflect the personal opinions of their authors and therefore do not constitute statements or guarantees issued by us. At Duuo, we disclaim all responsibility regarding their truthfulness, accuracy, or usefulness.

10. MISCELLANEOUS PROVISIONS

10.1 Force Majeure

In the event of a fortuitous event or force majeure that prevents or delays the fulfillment of our obligations, we may be forced to suspend your Order in whole or in part. Such events shall include, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to us.

If a fortuitous event or force majeure occurs, we will inform you without undue delay. If such suspension lasts more than 20 days or it becomes evident that we will not be able to fulfill the order, you will have the option to terminate the current Order and a refund will then be processed under the conditions set forth in these Purchase Conditions.

10.2 Independence and Integrity of Clauses

The illegality, invalidity, or ineffectiveness of any of the clauses forming these Purchase Conditions shall not affect the validity of the rest, provided that the rights and obligations are not essentially affected. Such clauses shall be replaced or supplemented with others that, being in accordance with the law, fulfill the purpose of the replaced clauses.

10.3 Modification of the Purchase Conditions

These Purchase Conditions were last updated on 03/08/2026. We may review and update these Purchase Conditions, notifying you by the usual means; when the modification affects substantial elements, it will not take effect until 14 days after its publication. In any case, each Order will be subject to the Purchase Conditions in force at the time it was placed, and no subsequent modification will affect Orders already placed.

10.4 Applicable Law and Jurisdiction.

Access to and use of https://www.duuoshop.com shall be governed by the provisions of Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Igualada, with express waiver of any other jurisdiction that may correspond to you, except in the case where you are considered a consumer, in which case the competent courts and tribunals shall be those of your domicile.

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